Reviews

At Bill’s Quality Auto Care, we take pride in being rated as one of Simi Valley’s top auto repair shops. Read our reviews below to see what your friends and neighbors have to say about their experience with us.

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MarciaA A

05/28/2010

Bill’s has always given service that is above and beyond. All the employees are knowledgable and perfessional each and evertime.

MikeM M

05/24/2010

I’m in insurance claims so started out cynical about repair shops, but what a pleasant surprise. Professional, knowledgeable, clean, informative and honest. I’m so glad I found a shop I can trust to take car of my car.

YolandaA A

05/21/2010

I fear auto repair shop; I hear a lot of horror stories, especially where women are concern. But I need repairs and this is my first experience with Bill's Quality Auto Care Shop. I first spoke to Bill?s assistance Bob two week ago and he was very polite having a business mannerism. He answers all my questions over the phone. This was a research call for auto repairs. My second experience was in person. I took my automotive repair insurance paperwork over to Bill?s. Again I spoke to Bob. I relay my concerns and possible repair my car may need, with a description of the problem I was having with my car. I needed to know if my policy covers such repairs. Bob look over the policy. I also mention my financial situation to keep within a budget and he gave me an estimated cost. (I surely hope they keep within this amount) I ask plenty of questions and he answers all of them. So far everything seems ok. My third experience was physically taking in my car into Bill?s for repairs. But before any diagnostic can be done I had a problem that was not part of Bill?s repairs job. My car had been park for sometime and the couple of tire where completely flat. Once again Bob assure me they will resolve the tire problem by taking it over to American Tire Company at no extra cost to me. (Lucky, I have tire insurance with American?s Tire and now this is up to American tires) I only need to pay for the replacement tire if needed accord to tire insurance policy, Wow what a relief for me. I hope my conclusion match my first impression after the repairs is done to my car. This is part 1 of my evaluation. I will give you a full report after I get my car back and then I examine my car and drive it around for awhile. Then I will finish my report. So far my first impression has been a magnificent one.

Michael F

05/19/2010

Bill’s is always reliable and has amazing service that I can trust.

Edward O

05/19/2010

Sorry but our back seat was not put back in place so that is a boo boo.

Judy G

05/19/2010

Very friendly and accomodating. Alex noticed a bad tire and called the tire store that I purchased the tires at and Had them come and get it to make the repairs while my car was being serviced.

Rhonda G

05/17/2010

always get professional results and friend staff!

KristineE E

05/16/2010

I have never been treated well when it comes to a mechanic and I have to say that Bob was wonderful. He went above and beyond to care for my car and treated me with the respect of a human being. He explained everything to me each step of the way and I will always bring my car back to you with someone like Bob there. I have already recommended you to all my friends and family. Thank you for making my car repair experience one that I remember being a great one instead of an aweful one. Sincerely, Kristine Eckstein

VirginiaL L

05/14/2010

ALL SERVICES AND EMPLOYEES ARE A FINE EXAMPLE OF HOW A BUSINESS SHOULD BE.

GlendaS S

05/13/2010

Alex was very knowledgeable,friendly,and professional

BillT T

05/13/2010

These guys care for my eight cars. I trust them explicitly.

Terry y

05/10/2010

Fair, through, quality service

JohannaJ J

05/07/2010

I originally took my car to Bill’s for an alignment 4 years ago and one of the guys took me on a tour of the shop. The shop is clean and he showed me all of the latest equipment they have for diagnosing check engine lights and other issues. I have been back for all of my automotive services on my 4 cars since then and have been very happy with all they have done for me and my family. I really love the candy bar at the end of the transaction!!

ReneeG G

05/06/2010

Taking my truck to Bill’s was a great experience as always!! Thank you.

Eileen n

05/05/2010

We have been going to Bill's Automotive for about 10 years now. We keep going because finding a good mechanic that you can trust and doesn't try to take all of your money is almost impossible to find. They treat me well, know my name every time I call I'm treated with dignity and respect and they always let me know what service is required. They will also tell me if something isn't necessary to be done at that time so that I don't spend money foolishly.

Patty y

05/04/2010

Always a pleasure to deal with Bill's. I have trusted you for more about 10 years. You take good care of me and my friends and family.

CortneyP P

05/02/2010

Bills Quality Auto Care, catered to any vehicle's need with the up-most sincerity and kindness. Their knowledge was extensive and everyone treated me as an equal and gave me the time of day to listen to my problems and help me out. I am a very satisfied customer and I intend on going back there for my oil change. (my truck had received a new fuel pump from this auto shop)

Patty G

04/30/2010

Joe, Alex and others are courteous, on time, helpful and fair, a rare these days.

Rick e

04/30/2010

Mechanics were courteous and clearly explained the work being done.

AndrewR R

04/30/2010

Went in to get an Oil Change.

Karen n

04/29/2010

Very friendly, good service. The prices are very reasonable. This is the first auto shop where I don't feel I am being robbed. I totally recommend.

Carol e

04/29/2010

Their rates are not the cheapest, but the service is high quality. I never feel scammed. I wouldn't take my car anywhere else, and I've recommended them to several friends. Great job!

Veronica y

04/29/2010

Everyone as Bills are always so welcoming and very helpful. We have referred many people to them.

Kim n

04/29/2010

Courteous and professional – always have car ready when they promise they will.

Eileen m

04/29/2010

Have always been very happy with the work that has been carried out on all three of our cars.

Matt b

04/29/2010

Excellent service at reasonable rates with a personal touch. I stopped going to dealerships and now go to Bill's.

Tad n

04/29/2010

We have been going to Bill's for years, and have never been disappointed. We have gone through hundreds of auto mechanics, and Bill's in the only one we trust! Great and honest service!!

Gary h

04/29/2010

Excellent service, quick and courteous. Great on finding other problems that save money down the road.

A W

04/29/2010

I'm from colorado and in california for college, and they seemed the best place! They showed me what was wrong, and gave me options, because I'm on a bit of a tight budget. They're nice and always want to help!

Megan .

04/29/2010

Bill's Quality Auto Care has consistently provided me and my family with excellent car service at a great value. They are actually honest about what is going on with your vehicle, and how necessary various repairs are. I'd recommend them to anyone who is looking for fast, friendly, honest service.

Jeff x

04/29/2010

Bill and his staff have always treated me with fairness and respect when I have brought in my vehicles for service. They are definitely not there to rip you off or recommend unneeded services. I have the highest confidence in their expertise and the services they have provided me.

Todd N

04/29/2010

I take all my cars to Bill's for service. The shop is very clean and they are very friendly and cars are done as promised

Frank k

04/29/2010

RE: Ford Ranger starting problems The best automotive service we could have imagined! Staff is friendly, knowledgeable with great customer service (we dealt with Bob). Although they missed the mark on the first repair, we returned vehicle because starting problems still existed and they diagnosed, repaired & installed additional parts for FREE! They also followed up via phone to make sure the problem was fixed, which it was, once and for all. Now that's customer service! We would recommend Bill's Quality Auto Care (and have) to others. We don't write reviews but these folks went the extra mile for us and deserve our time to write this feedback.

tracy n

04/29/2010

I recently moved from Las Vegas and was thrilled to find Bill's. Their business is ran so well from the moment that they answer the phone till they give you back your keys. The service was affordable and they are very honest.

John n

04/29/2010

I ask bill to check out my dauther's car and tell me want it would take to make it safe again. Bill provided me with all the details in writing. Which was excatly what I wanted. He provided us with a recommendation of what work should be performed first and what could be done over time.

Dave a

04/29/2010

Just as the name implies,"QUALITY" auto care with reasonable prices. Honest and professional.

Kathy g

04/29/2010

THe only thing I would say that is negative is that your prices are higher than the other place I've taken my car, on the other hand I that my car to you because I feel the service is really good..

Steve e

04/29/2010

You offer the best service I have found in Simi Valley. I don't hesistate to bring my vehicle to you, and I much prefer you to any dealership. Its just too bad you guys can't do warranty service for me so I could bring my newer vehicles to you as well.

Steven a

04/29/2010

Went in for a front end alignment and had great service. Let me know about another problem that the dealership hadn't noticed 2 weeks earlier. Reasonably priced and a friendly staff. I'll be back for sure.

Joe s

04/29/2010

Bill's shop did an outstanding job in installing a tow-bar assembly on my new Saturn VUE. The task even included drilling holes in the tail light reflectors and mounting/wiring additinal lamp bulbs.

Julianne a

04/28/2010

We've been customers since 1994 and don't go to any other mechanic because Bill's Quality Auto Care actually does excellent work. You can trust them to provide an honest assessment of the work your vehicle needs and a discussion of your options. Bill's guarantees its work, gives a AAA discount and has very curteous employees. The environment at Bill's is clean, safe and very professional. We highly recommend them.

Scott r

04/28/2010

Everyone at Bills truly care about you being more than just satisfied. You and the care of your auto are treated like one of their own family members. Organized, talented, everyone on the same page, straight talk, options, follow up and Old School Customer Service that others strive for. You won't find a better owner or technicians to work on your car. Bill and his team are SERIOUS about your business and your car.

Bill y

04/28/2010

The techs are first rate. Repairs done correctly the first time at a fair price. Front office people knowledgeable and people oriented. No unnecessary repairs recommended.

PeterR R

04/28/2010

Impressed with their professionalism. A clean outfit and they clearly take pride in that. They had some reccomendations for me but didnt apply any pressure to perform the additional work. Overall very good experience

MatthewD D

04/27/2010

Always a pleasure to have my car serviced. Thank you for everything!

Norman R

04/24/2010

Staff informed us promptly of recommended services

Jeff G

04/23/2010

Everything went well with the service

FredM M

04/22/2010

The work on my car was done professionally and with great care.


 

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