Recently, Rosaria from Simi Valley shared a review on Yelp about her customer service experience at Bill's Quality Auto Care. She was very pleased with the service she received on her work truck.
"5 star +. Excellent customer service," Rosaria said. "Chad did everything he said he would do, was prompt in follow up, explained the issue in terms I could understand and made recommendations that made complete sense."
We appreciate that Rosaria wrote this because we take a lot of pride in educating our customers at Bill's Quality Auto Care. We realize that most people coming into the shop aren't fellow automotive repair experts, so we break things down in ways that our customers can understand. We never perform repair work without proper authorization, so we want to make sure you grasp what the problem is, what repairs we recommend and how much it will cost. Then, you can feel comfortable about your auto repair decisions and let our technicians do what they do best.
"The place is clean, clear pride of ownership and customer care," Rosaria adds in her online review. "My check engine light came on my diesel work truck and I needed to get it into a shop as soon as possible. I found Bill's on Yelp and was encouraged by the 5 Stars and all the positive reviews, so I felt it was worth a shot."
When choosing an auto repair shop to help with your vehicle maintenance and repair needs, it's important to do your research and find a facility that you can trust. Bill's Quality Auto Care has been part of the Simi Valley community for over 24 years and we believe in treating our customers with the respect and care they deserve. Our team of automotive repair technicians is extremely knowledgeable and our service staff is professional, so you'll know your vehicle is in the best of hands when you bring it to our shop.
"Clearly exceeded expectations," Rosaria concludes. "I agree with one of the Yelp reviews. I'll never go anywhere else and 100,000 stars as they deserve it."
Thank you to Rosaria for your feedback and we are glad to have exceeded your service expectations.
If you need auto repair or automotive maintenance services, call Bill's Quality Auto Care at (805) 387-9418 or schedule a service appointment online.