Craig just came into Bill's Quality Auto Care in Simi Valley for a routine oil change. However, he quickly learned that the service at our shop goes well beyond the ordinary.
Along with the standard oil change (replacing the oil filter, changing the oil, etc.), we like to perform a full engine inspection and make sure everything is running as well as possible. "I'm glad they did a full engine inspection and not just an oil change," Craig says.
What we found during the engine inspection was alarming, so we notified Craig immediately that there was a problem that needed to be fixed as soon as possible. "They found a problem with my battery," he says. "It was leaking and very low on voltage, so I am very happy they caught it."
The mechanics at Bill's Quality Auto Care tested the battery thoroughly to identify the problem. The leak was bad, so it was recommended that it be replaced. Craig agreed and we put the new battery in. We ran a new set of vehicle diagnostics once the new battery was in place and the oil change was complete. This ensures the engine is running smoothly and we feel confident in getting the customer back on the road safely.
At Bill's Quality Auto Care, customer satisfaction is always our top priority. We know people like Craig are trusting us to provide quality automotive services and personal care. In the end, we helped Craig identify a significant problem with his car's battery that he didn't even know was a concern. We were able to find it and fix it while taking care of his regular oil change service.
Your car is important to you, and your satisfaction is important to us. That's what the service commitment at Bill's Quality Auto Care is all about. If you are having car trouble or just need routine maintenance, contact us to schedule an appointment or just bring it by our Simi Valley shop. We'll take care of you and your car!