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Customer Seeks Second Opinion from Bill's Quality Auto Care

Suzanne was getting frustrated with the local Lexus dealership. She needed automotive repairs, but couldn't believe what they wanted to charge her for the work that was recommended. That's what led her to seek the second opinion of an independent automotive shop. Suzanne brought her Lexus into Bill's Quality Auto Care in Simi Valley based on a friend's recommendation, and she couldn't have been happier with the experience.

"So happy a friend told me about this shop," Suzanne writes in her Yelp review. "It's so hard to find a mechanic you can trust. The Lexus dealer wanted 4 times the cost of my visit."

The knowledgeable automotive repair technicians at Bill's Quality Auto Care inspected Suzanne's Lexus and carefully reviewed the problems that the dealership had identified. In the end, we found that the car needed less repairs than they recommended. This happens often, which is why it's never a bad idea to get a second opinion to avoid overspending on unnecessary auto repairs. At Bill's Quality Auto Care, we're not out to upsell you on anything. We'll give you straight, honest advice and only focus on fixing what needs to be fixed. If there is a less-urgent issue we think that might lead to a bigger problem down the road, we'll let you know and you can decide if and when you want to deal with it.

"Turned out it didn't need as much done to it as the dealer said," adds Suzanne. "I know what you are thinking...that's so shocking, right? Nah, but I found a new mechanic (Bill's Quality Auto Care)."

Thank you Suzanne for sharing your story online and we're glad to have restored your faith in auto mechanics. To read more customer reviews about Bill's Quality Auto Care (or to write one of your own), check us out on Yelp or visit our Customer Reviews page. Your feedback is important to us. 

If you need a second opinion on a repair estimate from another shop or dealership, or you just need any type of automotive repair or preventative maintenance services, Bill's Quality Auto Care is here to help. Call our shop today at (805) 387-9418 or schedule a service appointment online.

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