FAQ’s

Thank you for considering our company.  Here we have listed some of the top questions that new customers ask us about our company.  If you have other questions not answered here, please feel welcome to contact us via email or phone.

How can I expect to be treated by your staff?

bob-cornwall-pc-tvThe one thing people say they like most about our shop is how we care for them.  It’s true, we are caring people first. We care about you and your vehicles. We are sensitive to the inconvenience you experience with auto service and to the costs.  We have structured our shop to make your experience as quick, affordable and convenient as possible.

It’s natural for our staff to treat you with respect and kindness. Where other shops may talk down to you, or have some kind of attitude, we don’t do either.  We talk to you on your level, and we never talk down to you.  We inform you of your choices and help with with the right advice you need.

Are You a AAA Approved Auto Repair Shop?

Click to enlarge.  AAA's most recent plaque showing 100% customer satisfaction rating in their independent survey.

Click to enlarge. AAA's most recent plaque showing 100% customer satisfaction rating in their independent survey.

AAA Approved Auto Repair with 100% Customer Satisfaction Rating from the Auto Club

Yes, we are one of the esteemed AAA Approved Auto Repair facilities. We have been AAA Approved for over 14 years.

Fewer than 5% of all Southern California auto repair shops ever become AAA Approved.  This is because of the stringent guidelines of AAA.

AAA demands that their approved shops meet these guidelines so that they can feel confident when referring their members here.

Part of staying qualified as an approved shop, AAA requires that we provide them with hundreds of our actual repair orders.  They take them and conduct a survey of actual customers (many are AAA members, many are not).

The results of their surveys have been very strong year after year. Their latest survey gave us a 100% Customer Satisfaction rating.

We will continue to work hard to earn that rating.  It means a lot to us.

How do your prices compare to other auto repair shops?

adam-working-on-pcGenerally speaking, our prices for comparable services are about the same as other comparable shops. We are not the cheapest, and we are not the most expensive.

Of course, you can always find a shop that can do some things cheaper.  But, a shop that gives you this level of service, dependability and trust is going to be about the same as our shop.

We are sensitive to your budget too.

That’s why we try to offer you options for service.  We will tell you which items can be delayed for a later time and which ones are more urgent.  We provide you with the advice and information you need to make an informed choice — without the pressure you might experience in other shops.

Do you have a shuttle service?

shuttle-service-adWe sure do.  Our customer shuttle is very popular and very convenient for you.  All you have to do is drive your car into our shop and our friendly driver will shuttle you back home or to the office.  When you car’s service is completed, we drive over and pick you back up.  It can’t get any easier than that.

How long have you been in business?

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Bill’s Quality Auto Care started right here in Simi Valley in 1991.

We first started out in a small industrial unit here in town, but after our customers kept referring their friends and relatives, we needed more room.

We moved to this location in 1997.  This facility is state-of-the-art with 12 service bays to serve you faster and better.

The main point is that we are an established and reliable business.

What kind of quality can I expect?

We are Simi Valley's only ASE Blue Seal of Excellence Recognized Businesses.  There are only three others in all of Ventura County.  This means we have the very best of auto repair qualifications

We KNOW you demand that your service to be done right the first time.  It is important to us that you drive away feeling safe and have the peace of mind from knowing you won’t be inconvenienced with an unwanted return to our shop.

Here’s how you can know this?  In Ventura County, there are over 750 auto repair facilities registered with the Bureau of Automotive Repairs.  Only 4 of us are ever given the Institute for Automotive Service Excellence (the ASE) “Blue Seal of Excellence Recognized Business” status.

Only the shops with the best credentials and dedication to training and certification qualify for this awarding.  We are proud of our high quality staff or service advisors and technicians.  We know you’ll rest easy knowing you are good hands at our shop.

AAA Inspects our Shop and Checks our Credentials

A membership benefit at the AAA is referrals to qualified auto repair shops.  For AAA to be confident that Bill’s is a qualified, quality auto repair shop, they go through numerous steps.  The AAA really wants to make sure they are referring their members to a good shop.  Here are some of the things they do to check us out:

  • Physical inspections of our shop.
  • Annual surveys of our customers to ensure satisfaction results.
  • Inspect our credentials.
  • Handle any member complaints

Each year we score extremely high in their satisfaction results, many years a perfect 100% Customer Satisfaction!

Why Should I Choose Bill’s Quality Auto Care?

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First, I want to personally thank you for considering my company for auto service.  I realize you have many choices today, and I appreciate that you are considering us.

The biggest reason our customers cite their loyalty is because of how we care for them.  We genuinely care about you and your vehicles.  You will see this immediately when you call or come into our shop.  But, there’s much more than that.

Here is a short list of reasons to give us a try:

  • AAA Approved: Fewer than 5% of auto repair shops in Southern California are ever approved for AAA’s program.  This means their trust for us is strong enough for them to send members here.

  • 100% Customer Satisfaction from AAA Surveys. Each year they take hundreds of our repair orders and call them.  Each year we rank right at the top with 99% to 100% Customer Satisfaction!

  • Large Facility to serve you faster and better: We have 12 service bays with state-of-the-art equipment.  This means we can get your vehicle serviced quicker and more expertly.

  • Full Service Shop: Our shop can provide just about every service and repair need, from smog checks and oil changes to engine replacements and complex electrical diagnostics.  We do it all and we do it well.

  • ASE Blue Seal of Excellence Recognized Business: There are over 750 registered shops in Ventura County.  Only 4 of us are recognized with this esteem status from the Institute for Automotive Service Excellence (ASE).  This means our staff is extremely well qualified to provide the service for your vehicles.

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